Privacy policy
This policy explains how SMARTY collects and processes personal data related to orders, contact requests, and support tools available on smarty.paris.
1. Data controller
SMARTY
152 Avenue de Saint-Ouen, 75018 Paris, France
Email: gestion.smarty.paris@gmail.com
Phone: +33 7 64 26 12 51
2. Data categories
Depending on how you use the website, SMARTY may process identity data, contact details, order information, payment data shared with the relevant provider, messages sent through the contact form or customer chat, and technical data strictly required to operate and secure the website.
3. Purposes and legal bases
- Order handling, pickup, after-sales support, and invoicing: contract performance.
- Contact and support requests: legitimate interest or pre-contractual steps.
- Audience measurement and error monitoring: prior consent for optional categories.
- Accounting and legal compliance: legal obligation.
4. Main recipients and processors
| Provider | Location | Purpose | Data involved |
|---|---|---|---|
| DashScope (Qwen AI / Alibaba Cloud) | China | Automatic replies in the customer chat when this service is used. | Chat messages, product context, and contact details voluntarily shared in the conversation. |
| Sentry | Germany (EU DE region) | Technical error monitoring to help fix incidents. | Visited URL, browser/device context, and error messages. Direct identifiers are avoided whenever possible. |
| Meta / WhatsApp Cloud API | United States | Support handoff to the SMARTY team when you request a WhatsApp follow-up. | Phone number, message content, and conversation metadata. |
| Operational providers | EU / outside EU depending on the service | Payment, shipping, hosting, and website maintenance. | Data required to execute the order and keep the service running. |
5. International transfers
Some support tools may involve processing outside the European Union, notably via DashScope (China) and Meta / WhatsApp (United States). SMARTY limits the data shared to what is strictly necessary and relies, where applicable, on the contractual safeguards offered by these providers.
6. Retention
Data is kept for the duration required to manage the commercial relationship, legal obligations, and support requests. Technical logs and consent records are stored only for a limited, proportionate period.
7. Your rights
You have rights of access, rectification, erasure, objection, restriction, and, where applicable, portability. To exercise your rights, contact us at gestion.smarty.paris@gmail.com. You may also lodge a complaint with the competent data protection authority.